campbell-house

Campbell House

Campbell Square, Northampton, Northampton, Northamptonshire, NN1 3EB
 
4,074 reviews

Reviews

Recommend
Dignity/Respect
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Information
Cleanliness
Staff

Reviews

 
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Review of Community Recovery Team (CRT)
5th May 2023


They are very supportive.

Suggested improvements
Nothing.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual needs
Cultural needs
 
Review of Community Recovery Team (CRT)
5th May 2023


It changed my life.

Suggested improvements
Nothing.

Experience
Dignity/Respect
Involvement
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Staff
Safe
Supported
Spiritual needs
Cultural needs
 
Review of Northamptonshire NHS Talking Therapies
4th May 2023


The people involved with my care could not have been kinder, more patient or more helpful, they were very empathetic and understanding. I felt respected and understood all throughout, and I was constantly being asked my thoughts and opinions

Suggested improvements
I personally have no complaints with my care

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual needs
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Review of Northamptonshire NHS Talking Therapies
2nd May 2023


I can’t thank [name removed] enough. He made me feel at ease straight away and safe enough to talk about things I have kept inside all my life . He let me lead each session and with his support I pieced together things I had never thought about before in a different way . I really had so many lightbulb moments throughout and he knew just when to let me speak and when to interject. Even though I never knew what I would be talking about as soon as I heard [name removed]’s voice it all came flooding out and an hour went so fast! Even though most of the time I was crying it felt good to let it out . I honestly have told [name removed] things I never dreamt I could say out loud and he treated me with such compassion and kindness. He gave me a safe space to talk which I have never had . [name removed] always said that I did all the work but I 100% know I couldn’t have done this without him and I will be eternally grateful to him and this experience. [name removed] remembered all of our conversations from week to week and every detail . What a credit [name removed] is to your service ! [name removed]

Suggested improvements
Even though I had 20 sessions I didn’t feel like I was ready to finish and it has been so hard for it to suddenly stop( even though [name removed] prepared me) I understand money and waiting lists but I feel everybody’s situations are so different and having a restricted number is hard when you don’t feel like you have finished your journey . It really upsets me to feel like I won’t have any sessions with [name removed] again and I know I won’t be able to start with anyone else

Experience
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Safe
Supported
Spiritual needs
Cultural needs
 
Review of Structured Clinical Management
2nd May 2023


the last two were not applicable however because of the care in the group, im confident they would recognise culture/faith needs. I think the group has been really helpful and the care and understanding given when we recount our stories is great. The facilitators always ask follow up questions to help us understand more. Tuesday Evening group, online at 5:30.

Suggested improvements
Nothing I can think of at this stage. Im happy with the group!

Experience
Dignity/Respect
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Safe
Supported
Spiritual needs
Cultural needs
 
Review of Northamptonshire NHS Talking Therapies
2nd May 2023


Mrs [name removed] was extremely kind and helpful. She made me realise that it’s important to make time for myself.

Suggested improvements
Everything was perfect. My problem does not depend on you. You offered the best you could.

Experience
Dignity/Respect
Involvement
Information
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Safe
Supported
Spiritual needs
Cultural needs
 
Review of Perinatal Mental Health
2nd May 2023


I have given these answers due to the dr I just spoke to fi have just hung up and she has caused me a great deal of upset anger and stress that I really don’t need sue to having nowhere to go tomorrow she kept saying I need to contact social services with the baby even though I said they know but not involved they don’t need to be involved no concerns with last 2 or this one I am absolutely so upset it’s unreal how I’ve just been made to feel

Suggested improvements
Not patronise me and make me feel so upset that I have sat and cried and had a panic attack in front of my 14 yr old daughter that was luckily oblivious

2023-05-18 12:21:16
Response from Campbell House

Thank you for taking the time to provide us with your feedback. We are very sorry that this was your experience. We aim to help all service users feel listened to and have their needs recognised, which we realise could have been improved for you on this occasion. We will look in to this further, and work hard with our team to make sure that we improve.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual needs
Cultural needs
Rating not given.
 
Review of Understanding and Managing Emotions Group
1st May 2023


The team were caring, sensitive and nurturing

Suggested improvements
I would have liked more links to video, complete set of handouts

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual needs
Cultural needs
 
Review of Northamptonshire NHS Talking Therapies
26th April 2023


[name removed] was fantastic from start to finish and helped me massively with my emotions, triggers and thought processes. She is a credit to the organisation.

Suggested improvements
n/a

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual needs
Cultural needs
 
Review of Perinatal Mental Health
26th April 2023


[name removed] completely focussed on my needs and what would benefit me.

Suggested improvements
N/a

Experience
Dignity/Respect
Involvement
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Staff
Safe
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Spiritual needs
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Resources

Short link to review Campbell House: http://iwgc.net/ejouo